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Order Tracking

Once your order has shipped, you will receive an email from us with a link to track your order.
You can also enter the order name and your email in the box below to get the status of your shipment.

Order number
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If you just received a shipment notification, please allow 3 to 5 working days for the tracking information to update.

Tracking FAQ

When will I get my order?

We proudly offer worldwide shipping via DHL, USPS, and other prestigious firms! Please note order processing time is typically 7-10 business days.
Once your order has shipped, the estimated delivery time is between 7 and 20 business days. Please check specific delivery and processing time at product checkout.

Please note: Your order may split into multiple shipments. If this occurs, you will be notified and receive a tracking number for each separate shipment.

Can I add or remove products from my order?

Sorry! To ensure your order arrives on time, we generally begin processing an order as soon as it is placed. As a result we are unable to make any changes to your order after it is placed.

Where can I find my order number?

Your order number can be found at the top of your confirmation email. Please check your inbox, including your spam folder, for your confirmation email. If you still cannot locate your confirmation email, complete the form below.

Frequently asked questions

How does the heated eyelash curler work?

The curler heats up in 5 seconds and gently curls your lashes when brushed from root to tip. It uses safe, low heat to create long-lasting, natural curls without clamps.

Is it safe for my lashes and sensitive eyes?

Yes! LashGlow is designed with temperature control to prevent overheating and is much gentler than traditional curlers, reducing the risk of breakage or damage.

How long does the curl last?

With proper application, your lashes can stay lifted for up to 24 hours. For best results, use mascara before or after curling to lock in the shape.

Can I use LashGlow on false lashes or lash extensions?

Yes! LashGlow is safe to use on natural lashes, false lashes, and extensions. Just use gentle heat settings to avoid excessive exposure.

How do I clean the curler?

To clean your LashGlow Heated Eyelash Curler, make sure it's turned off and completely cool. Use a soft, dry cloth or a cotton pad with a small amount of alcohol to gently wipe the heating element. Avoid using water or submerging the device. Regular cleaning helps maintain performance and hygiene.

Is it waterproof?

No, the LashGlow Heated Eyelash Curler is not waterproof. To ensure its longevity, avoid exposing it to water or moisture. Clean it with a dry or slightly damp cloth instead of rinsing it under water.

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Please don't hesitate to reach out to us if you need help with your lashes, have any questions, or just wanna say hey!

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